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Genesys Expands Platform With New Agentic AI Virtual Agents
Customer experience software provider Genesys has upgraded its platform to support autonomous agentic AI virtual agents, signaling a strategic shift beyond traditional contact center operations. The enhancement aims to help enterprises automate complex workflows and improve customer interactions across digital channels.
2 Sept, 15:08 — 2 Sept, 16:13
The Story
Analyzing sources…
Source Diversity
Source Diversity
Low (19/100)2 sources— more sources would strengthen this score15/33
Spectrum spread— 1/5 buckets covered0/33
Far L
Left
Center2
Center (2)
morningstarforbes
Right
Far R
Geographic diversity— 1 region4/34
US2
ℹAll sources from US region
ℹOnly 2 sources cover this story
Sources
Showing 2 of 2 sources
morningstar1d ago
Genesys Enhances Agentic Virtual Agent Amid Growing Enterprise Adoption - Morningstar
Genesys Enhances Agentic Virtual Agent Amid Growing Enterprise Adoption Morningstar
Read full article →forbes1d ago
Genesys Is Moving Beyond The Contact Center To Orchestrate Agentic AI
Genesys CEO Tony Bates sees AI orchestration as the next battleground, with the platform positioning itself alongside Salesforce and NICE in the race to shape the customer journey.
By Victor Dey, Contributor
Read full article →Coverage Timeline
First report: forbes · 2 Sept, 15:08|Full coverage: 2 · 1h|Window: 1h
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