'Absolutely crushed': Inside the investigation that saw StubHub refund 'devastated' Taylor Swift fans

Heartbreak, panic, anger. Those are just some of the emotions contained in customer complaint logs StubHub provided B.C.'s consumer protection agency during an investigation into alleged wrongdoing related to sales of tickets for Taylor Swift's Vancouver Eras Tour in December 2024. As the ticket resale site faces fresh controversy over the recent sale of World Cup tickets, documents obtained by CBC News provide a window into a probe emerging from another high-profile event.