Portugal's SNS 24 Contact Center Nears Record Call Volume

The Portuguese SNS 24 telephone contact center, established in 2017, is approaching a record 7 million calls, with its president highlighting its role as a 'gateway' to the SNS and positive integration of AI in triage.

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observadorPortuguese40d ago

SNS 24 perto de recorde com 7 milhões de chamadas

Centro de contacto telefónico do SNS nasceu em 2017. Presidente dos SPMS destaca "porta de entrada" no SNS. Capacidade de resposta tem sido satisfatória. Integração de IA em triagem tem sido positiva.

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Portugal's SNS 24 Contact Center Nears Record Call Volume

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SNS 24 perto de recorde com 7 milhões de chamadas

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