Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit

Pizza Hut's AI system caused "cascading operational breakdowns and customer dissatisfaction," resulting in $100 million in damages, a franchisee alleged in a new lawsuit. Illustration by Budrul Chukrut/SOPA Images/LightRocket via Getty Images A Pizza Hut franchisee alleged in a lawsuit that the chain's AI system damaged its business. The suit alleges that the system led to delays and cratering sales at over 100 restaurants. The franchisee, Chaac Pizza Northeast, is seeking more than $100 mil...