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NPS Program Flaws, Not NPS Score, Are the Problem

The issue with Net Promoter Score (NPS) often lies not with the score itself, but with how organizations implement and interpret their NPS programs.

4 Aug, 13:00 — 4 Aug, 13:00
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forbes23d ago

​Your NPS Score Is Not The Problem—Your NPS Program Is

The problem isn't NPS itself. It's how most organizations run their NPS programs, and how they interpret and use the resulting score.​

By Stu Sjouwerman, Forbes Councils Member

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