Human Empathy Key to Future of Commercial Banking Amid Automation

As technology automates routine transactions, the future of commercial banking will increasingly rely on human empathy and strong client relationships, according to a Lloyds CEO.

21 Aug, 15:06 — 21 Aug, 15:06

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The IndependentMostly Factual10d ago

Return on relationships: why the future of banking is more human than ever

As technology automates routine transactions, businesses are demanding a return on relationships. Lucy Tobin talks to Amanda Murphy, CEO of Business & Commercial Banking at Lloyds, about why the future of commercial banking relies on human empathy, local knowledge and walking the factory floor

By Lucy Tobin

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Human Empathy Key to Future of Commercial Banking Amid Automation

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Return on relationships: why the future of banking is more human than ever

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