AI use on 1823 platform will cut frustration but data safeguards needed: experts

Deploying artificial intelligence on Hong Kong’s 1823 complaint platform will reduce public frustration and strengthen governance, but authorities must also guard against privacy leaks, lawmakers and an expert have said. They described the AI measures announced on Thursday as a step in the right direction, saying the technology could reduce residents’ waiting times and help direct cases to the appropriate departments. “In the past, residents often complained that their cases were assigned to ...

By Leopold Chen