China’s 12345 Government Hotline Streamlines Citizen Services Across Cities

HOW CHINA’S 12345 HOTLINE IS REWIRING CITIZEN SERVICES

[The content of this article has been produced by our advertising partner.] In cities around the world, the mechanics of local government often grind slowly: a pothole reported but not repaired, a noise complaint logged but unanswered, a maze of departments passing responsibility from one counter to another. Yet across China, a simple five-digit number—12345—is reshaping how governments respond to citizens and, increasingly, how they anticipate problems before they arise. What began decades a...

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