AI Expert Warns Against Over-Automation in Customer Service

AI expert Jana Richter discusses the limitations of chatbots and the ethical concerns of automating customer interactions, emphasizing the need for human empathy in certain roles.

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der-standardGerman50d ago

KI-Expertin: "Der Kunde stört, also automatisieren wir ihn weg? Das ist der falsche Weg"

Jana Richter über die Grenzen von Sprachbots, die anhaltende Abhängigkeit von US-Services und warum empathische Arbeit beim Menschen bleiben muss

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AI Expert Warns Against Over-Automation in Customer Service

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KI-Expertin: "Der Kunde stört, also automatisieren wir ihn weg? Das ist der falsche Weg"

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